CX Discovery | Customer Experience Consultants

CX DISCOVERY HELPS LEADERS IDENTIFY OPPORTUNITIES THAT IMPROVE CX FOR THEIR B2B CUSTOMERS AND PARTNERS.

Learn how to improve the B2B customer experience to improve lifetime value of customers, increase revenue and become the vendor of choice in your industry. Sign up for your CX discovery today.

The CX discovery aims to gain insights into the business’s overall customer experience and identify improvement areas to deliver the best CX in the industry. It helps business leaders with decision-making by highlighting the value of CX to the organization.

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What is a CX Discovery?

A CX (customer experience) discovery is an 8 week engagement to explore and understand the needs, expectations, and pain points of customers. The goal of a CX discovery program is to gain insights into the current state of customer experience, identify areas of improvement, to help leaders with decision-making. During the CX discovery, participants from various departments, such as marketing, sales, and customer service, may be present to share their perspectives and expertise. The session may also include customer interviews, customer journey mapping, persona development, customer feedback analysis, and segmentation to identify strengths, weaknesses and opportunities to deliver the best B2B CX.

Why B2B CX Discovery is Important?

The insights gained and opportunities identified from the CX discovery can be used to inform the development of customer-centric strategies, products, and services to take CX to the next level. It can also help organizations justify and prioritize investments in areas that have the most impact on customer satisfaction and loyalty. Overall, a CX discovery is a valuable tool for organizations looking to improve the customer experience and drive business growth. At DASCX, CX discovery is the first step for all our CX transformation engagements.

How We Do It

The process we follow has been used for years to help companies to discover the current state of CX. The process has been consistently improved to guarantee results while keeping it simple. Depending on the organization’s size and complexity, the CX discovery can up to 8 to 10 weeks.

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WHY CHOOSE DASCX FOR YOUR CX TRANSFORMATION

Experts for B2B CX

We are not a generic CX firm, we are specialized in Business to business CX improvement.

Decades of Experience

Decades of experience working with global giants transforming B2B customer and partner experience.

Fixed Price Offerings

A fixed price service offering providing peace of mind, clarity and simplicity with a result based offerings.

Lower Risk

Our mature process and business analyst expertise will deliver more accountability until completion.

End to End Solution

Providing you with complete end to end CX transformation support to keep things lean and deliver best results.

Matured Process

Having worked with industry giants, we have the perfect process to transform your B2B CX.

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Founders Message

I’ve started DASCX, a Business Analysis consulting firm in 2021 to help Australian companies to improve capabilities and deliver great CX.

Through DASCX I bring 2 decades of experience and the skills which helped global manufacturing and automotive giants with building technology capabilities to delivering great experiences to their customers and employees.

Our mission is to help companies globally to become the preferred vendor in their industry by delivering the best customer experience for their B2B customers.

Dasun Premadasa
Founder & Principal Consultant