The COVID-19 pandemic propelled the business world into the digital sphere. It seemed that almost overnight, brands transitioned to e-commerce to valiantly combat the...
Over the years we have helped multiple consumer goods companies with starting their own online direct-to-consumer (DTC) selling channel. Through implementing our best practice approach, we have helped our clients find solutions to common challenges faced by consumer goods companies when they start a new consumer-centric sales channel. Whether your company is battling fulfilment difficulties or technology infrastructure, we provide complete support to our customers to ensure the successful launch of their DTC channel.
If you are an existing business in the consumer goods industry, looking to start selling directly to your customers online, we can help. We employ a tested blue-print approach that has delivered our customers successful results at accelerated speeds. We can guide and support you throughout the process – from initiation to launch and beyond – using best practice approach for technical and non-technical challenges.
Benefits of Starting Online Direct to Consumer Channel
In most cases, removing the middleman results in higher margins
1. An online DTC channel will boost your brand reach
2. Build a closer relationship with customers and deliver a better customer experience
3. Autonomy over brand story and messaging
4. Opportunity to experiment with new and innovative product offerings
5. Opportunity to better connect with and understand the consumer
6. Boost customer engagement
For a more detailed explanation on the benefits of starting an online DTC channel and other helpful insights, checkout our blog here.
Dasun Premadasa is the Founder and CEO of DASCX, the premiere B2B CX consulting firm for manufacturers in Australia. With over two decades of experience including four large CX and digital transformation programs at 4 different manufacturing and automotive firms in Australia, he's one of the best business technology experts for B2B customer experience.